Case Studies

Case Study #4

Performed an assessment and analysis of employee opinion, management perception and work environment
Developed a performance-based training and implementation plan
Coached employees and management through a process of strategic planning and business management that focused efforts on achieving results in employee development, customer service, work process productivity and budget performance
Worked in partnership with Division management and employees to develop and implement an employee recognition and reward system
Coached Division management through a process that determined output capacity, set new performance standards and measurement systems
Implemented "Performance Management Process" with each employee in the Division

Productivity has increased by more than 20% (measured by output per employee)
Employee morale significantly improved.
Employee attendance is now above average for City employees
Project teams, made up of employees and management, solved problems in the areas of dump-site contamination control, employee recognition, City/State code enforcement, solid waste route productivity
Division is now able to effectively compete with and beat the private sector on service cost and overall productivity
Division is benchmarking against other cities and private sector companies to determine additional "breakthrough improvement" opportunities in automation and other technology
Employees and management work in partnership toward common goals, objectives and measures and regularly hold themselves accountable for results
Employees' job security is now based on their ability to compete with the private sector
Garbage collection rates remain some of the lowest in the Northern San Joaquin Valley