Company

Our Expectations of Clients

Experience has proven that unless the client is willing to take ownership of the improvement process, significant long-term, positive results are unlikely to occur. Management must sustain positive pressure and actively engage with employees in finding solutions. In order to have a successful implementation of a project, the following are expectations Childress & Associates has of our clients:

  1. Someone at a top management level must champion the improvement effort in a proactive manner and be accountable for its success.
  2. Management must have a sincere desire to develop a healthy partnership between themselves and employees.
  3. A cooperative problem-solving mentality is expected and required from all staff (management and employees).
  4. Everyone is expected to focus on providing real value to the customer.
  5. Client management will be data and fact-driven.
  6. Management and improvement efforts will focus on work processes.
  7. Complete collaboration is needed from within the entire organization.
  8. Even though the drive is for perfection, mistakes are tolerated.
  9. Anyone who is having difficulty with the improvement process will be "coached". Those who impede the effort or "victimize" others will be held accountable.
  10. Client management will meet with consultants on at least a monthly basis to assess progress.